Privacy policy
Leer en españolLast updated: October 22, 2026
Here we tell you what data we keep, why, who sees it and how to download or delete it. We don't sell your data or your clients' data.
Who we are
MSF Club belongs to LAURA JIMENEZ SALDA LLC, a family business. For any question about your data, write to us at hola@correo.marcassinfronteras.com.
What data we keep
Your account: your name, your email and, if you sign in with Google, your account photo.
Your profile and your business: what you fill in yourself, like your photo, your city, your phone number, your business, your services and your social profiles.
What you do on the platform: your diagnostic answers, your score, your path, your steps and what you save in your tools (your offer, your numbers, your pages, your content, your appointments, your quotes and your clients).
Your plan and your payments: which plan you have, since when and whether the payment went through. Your card number is kept by Stripe, not by us.
Usage data: when you sign in and which steps you do, to show your progress and learn what to improve. On your public pages we count visits without storing the IP address of the person visiting.
If you connect your Stripe to get paid by card: your Stripe account number, whether it is ready to take payments and how much each client paid you that way. Only Stripe sees your clients' cards, never us.
Your clients' data
If you keep your clients in MSF Club, the member decides about that data and we store it for her. We don't sell it, we don't use it for advertising and we don't write to those clients on our own.
MSF Club doesn't write to a member's clients. She writes to them from her own WhatsApp or her own email; the app only gets the message ready for her, like a quote or an appointment reminder. When a person leaves their details in a form or a booking, we keep the permission they gave and the exact text they saw.
If you are a client of a business that uses MSF Club, you can ask that business to delete your data, or write to us at hola@correo.marcassinfronteras.com.
What we use it for
To give you access, build your diagnostic and your path, run your tools, send your notices and reminders, charge for your plan, help you when you write to us, improve the platform and keep it secure.
Comparisons with other businesses use groups of at least 10 businesses and never show anyone's individual data.
We don't sell data. We don't use it for other companies' advertising.
Who sees your data
Your profile in Connect is only seen by members who are signed in. Your page, your card and your bio link are public when you publish them.
People on your team see what their role allows. The MSF team can view your account to help you, read only; every time it is logged and you see it in My profile, under Privacy. If you have a coach, they see your stage, your score, your steps and your monthly reviews, never your clients or your numbers.
Artificial intelligence
When you use an artificial intelligence help (to write, to review your profile or to read a screenshot you upload), we send our artificial intelligence provider, Google (Gemini), only what is needed for that help. We don't use your data to train artificial intelligence.
We keep the text of each writing help for up to 90 days. The team reviews a few at random to keep quality high. After 90 days the text is deleted and we only keep the fact that a writing help was used.
WhatsApp buttons open your own WhatsApp with the message written. Those messages go out from your phone and we don't see them.
If you connect your WhatsApp Business to MSF Club, we store your clients' messages and your replies inside your business, so you can see them in My clients. Meta processes the messages. We store the access to your number encrypted and delete it when you disconnect.
Automatic WhatsApp messages only go to clients who gave permission. If someone replies that they don't want messages anymore, the app understands and stops sending them.
MSF can also send you reminders by WhatsApp (your monthly review, your step of the week, your plan), only if you say yes: when you sign up or under Privacy. They start turned off. We keep when and where you said yes. Turn them off anytime under Privacy, or by replying «no» to one of those messages.
Instagram, Google and your calendar
If you connect your professional Instagram, we use it to fill in your profile review, publish what you schedule, show the reach of your posts and bring your messages into For today.
If you connect your Google profile, we use it to update your hours, your description and your contact details, publish your updates, bring in your reviews so you can reply, and show how many people viewed your profile.
If you connect your Google Calendar, we only read whether a time is free or busy, so you never get two appointments at once. We don't see what is in your calendar.
We store the access to each connection encrypted. You can disconnect anytime from the platform or from your Instagram or Google settings.
Emails
We send you emails to sign in, about your account, your plan and your payments, and reminders about your step. You can turn reminders off in My profile, under Privacy. The daily reminder in My numbers only arrives if you turn it on, and you turn it off right there or from the link in the email.
The emails you send to your clients go out from your own email: the app opens your email with the message ready and you send it. MSF Club never sends emails for you.
Who helps us
We use these services to run the platform. Each one gets only what it needs:
- Amazon Web Services: hosting for the platform, the database and your files, in the United States.
- Stripe: your plan payments and, if you connect your Stripe, your clients' card payments, which go straight to your account.
- Mailgun: the emails MSF Club sends to you.
- Google: signing in with your Google account and, if you connect them, your Google profile and your calendar.
- Meta: WhatsApp and Instagram, only if you connect them.
- Google (Gemini): artificial intelligence help.
- YouTube: videos for steps and workshops.
How long we keep it
We keep your data while you have your account. If you stop paying, nothing is deleted.
When you delete your business or your whole account, we delete it after 7 days; before that day you can change your mind. If you ask us by email or WhatsApp, we do the same. Only what the law requires stays, like the record of your payments, which Stripe keeps, and a note without your data that an account was deleted. A copy may stay in our backups for a limited time, until they are replaced.
Download and delete your data
In My profile, under Privacy, you have all of this:
- Download my data: a ZIP file with everything in your tools. The link lasts 7 days.
- Delete my business: everything in your tools is deleted after 7 days, and you can change your mind before then.
- Delete my whole account: your account closes right away and after 7 days everything is deleted, including your profile and what you posted in the community. Until that day you can sign in and keep your account.
You can also write to us at hola@correo.marcassinfronteras.com to ask for a copy, a correction or the deletion of your data. If you connected WhatsApp or Instagram, the page “How to delete your data” explains the steps.
Security
The whole platform uses encrypted connections. We store access to WhatsApp, Instagram and Google encrypted. MSF team sessions last 12 hours at most.
No system is perfect. If something happens that affects your data, we will let you know.
Minors
MSF Club is for people 18 or older. We don't knowingly ask for or keep data from minors. If you think a minor gave us their data, write to us and we will delete it.
Changes to this policy
If we change something important, we email you before it applies. You always see the date of the last update at the top.
Contact
LAURA JIMENEZ SALDA LLC · 10431 NW 82 ST, Doral, FL 33178
Email: hola@correo.marcassinfronteras.com